This policy outlines the terms for cancellation and refunds on purchases made at our site. By placing an order, you agree to these terms.
Contact Information
For questions about cancellation and refunds, please contact our customer service via:
- Email: info@successnow.cc
- Phone: +1 929 233 9737
- Address: 30 N Gould St, Ste R, Sheridan, WY 82801 USA
Refund and Cancellation Window
Customers have the right to cancel their purchase before the payment is authorized and completed at checkout, and before product download link is delivered to the email address provided at checkout. If the payment has been made, please refer to the refund process outlined in this policy. All digital products once have been downloaded cannot be cancelled or refunded.
Refund and Cancellation Instructions
- Notify Us: To initiate a refund, email our customer service at info@successnow.cc with your order number and the reason for your refund.
- Authorization: After reviewing your request, we will either cancel or refund your order depending on the payment method used.
Refund Costs
- For Defective or Incorrect Products: Refunds are free of charge when the item is damaged, defective, or incorrect.
- For Change of Mind: We cannot accept refund request for this reason.
Specific Conditions for Refunds
- Defective Files: If the product file you downloaded is defective or cannot be opened in your device, contact us immediately. We will provide a replacement file via email or via a downloadable link.
- Incorrect Items: If you receive the wrong product file, contact us, and we will send the correct product file to you via email or via a downloadable link.
- Order Cancellation: Orders can be cancelled before the payment is made and before the product files are sent to your email address. If the files are downloaded, the refund process applies.
- Exchanges: We do not accept exchanges unless the product file is defective. Please refer to refund process outlined in the policy for more information.
Refund Timelines and Processing
- Refund Window: Refund requests must be made within 30 days of purchase.
- Inspection: Once we receive your refund request, we will inspect it and notify you of the outcome within 7 business days.
- Refund Processing: Approved refunds will be processed to your original payment method within 5 business days after inspection.
Legal Rights
This policy does not affect your statutory rights under applicable laws.
Questions?
Feel free to contact us at info@successnow.cc
